Customer service
The questions we are asked most, answered briefly and precisely: the flame and the fuel, wicks and glass, care and spare parts. If your question is not here, write to us. Ideally with the model name and item number if you have them to hand.
Products and specifications
Use, flame and fuel
Glass, wicks and spare parts
Order and invoice
Delivery
Returns, faults and damage
Where to buy
Contact
Did not find the answer? Write to us with the model name and the item number if you have it, and we will help you on. If it concerns an order, also send the order number and the email address you used for the purchase.
ContactGuides and inspiration
Short and concrete pieces on the technology behind the flame, the formats and the materials. Read up before you choose, and you get it right the first time.
- Tenderfuel and the steel wickHow the products are built: the steel wick, the closed burner and Tenderfuel.
- Burn time and fuel capacityHow to compare two models on burn time, fuel capacity and heat output.
- Choosing format and placementTable fireplace, fireplace or candle, and what we know about wall mounting and free-standing placement.
- Indoor and outdoor useWhat we know about placement, and what we cannot confirm yet.
- Materials and finishesSteel, premium concrete, glass, ceramic, porcelain, oak, bamboo and stone. How the range is composed.
- Glass, burners and spare partsHow to find the right glass or the right burner for your model.
- Inspiration: series and moodsSeries and mood photography. A place to start if you are not looking for a specific model.